Receptionist Duties and responsibilities. ���2419����\!l��gK�_Eh����@�֪�B�}�Pioa\�)$��5e�8�N�~(���D�ž[O��(���Y�H�TӀO��09٘Jr:��=ɱ]J�R��?��~�n�� D�2P1�=�ڒ�i����9���ꪗ��2�[C�K���@7���g�؁d�]��K��ö}0ַ;��� _t����'��0�؍��y���\��L3q�w��~$?�d�C�%4w�. They communicate with guests and customers at the highest level of hospitality and integrity, and accommodate guests’ special requests whenever possible. inform guests of hotel rates and services. Receptionists have a variety of clerical duties in addition to running errands and supporting those working in other positions throughout the company. Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. A receptionist’s daily tasks will involve: Meeting and greeting clients; Booking meetings; Arranging couriers; Keeping the reception area tidy; Answering and forwarding phone calls; Screening phone calls; Sorting and distributing post; Find receptionist jobs now You will also learn about the skills, abilities, experience, etc. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. The role requires excellent communication with the ability to ensure that all duties are processed in a professional and efficient manner. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. They're a company's first line of defense. confirm relevant … Main Duties, Responsibilities & Accountabilities To provide ownership of the Front of House and deliver a first-class reception … <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We are looking for a friendly, charismatic receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. They connect and understand the guest/customer needs and refer them to appropriate units when necessary. Some key basic responsibilities are as listed below: To welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. These cookies do not store any personal information. register and check guests in. Necessary cookies are absolutely essential for the website to function properly. Outstanding FOur Star Plus Boutique Hotel. Please, continue reading: The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Front desk receptionists usually act as gatekeepers for an office. They must also possess phone handling skills, ability to work under pressure, and technical skills, as well as customer service skills to be successful on the job. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. Please, leave a comment in the box below. They must also be able to follow-up on a case through to resolution, Stress management skills: Front desk receptionists require the ability to maintain composure in high pressure and fast-paced environment, Self- starter and team player: They must be able to work both independently as well as in a team oriented environment to accomplish assigned tasks and goals, Listening and communication skills: They require the ability to actively listen to customers or guests to deduce what their real needs are. Answering phone calls, letters, and emails and/or directing these communications to the correct department/staff person. that commonly form most employers’ requirements for hiring for the front desk receptionist position. As a Receptionist, you will be the first point of contact for our company. $�b�떇���a�'!C������9P�p��p,�Gz��^�_�1�M����� T���g�Rw+�C�R�0YEu�P Technical skills: They require basic skills for operating and maintaining office machinery. The Front of House Administrator will work as part of a dynamic team in delivering a safe and effective service for the mass delivery of vaccinations for the COVID-19 vaccine(s). Front House Receptionist jobs in London. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Managed the front of house reception area, and led a team of six staff. Deliver the professional greeting of … ensure proper room allocation. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Possibly handling event coordination, both internally and externally. endobj The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Ensures compliance with company rules and regulations in the reception area. answer and direct incoming calls. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. This post contains sample front desk receptionist job description that you can apply in creating a detailed description of the position in your company to enable you attract the best qualified candidates for the job. It will help increase your understanding of the duties and responsibilities of the role. %���� Hotel Receptionist Job Summary. The successful candidate will be a proactive and enthusiastic candidate with a solid background in Office Co- Ordination. Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times. Job Responsibilities • Act as a Front of House Receptionist, responsible for meeting and greeting of clients, suppliers and visitors • Act as main liaison for couriers and contractors • Responsible for ensuring all guests sign in and out of the building • Liaise with the Mail Team for the successful provision of a mail collection service • Carry out administrative tasks relating to our digital mail services on a high-volume … They must also possess great oral communication skills to effectively communicate customers’ interest needs and requests to management and appropriate units; as well as written communication skills for filing and documentation, Professionalism: They must be enthusiastic, respectful, and friendly; with a professional and welcoming presentation, and most importantly, possess a positive attitude, Phone handling skills: Receptionists require solid phone handling etiquette to respectfully engage with guests and customers; and to promptly and efficiently handle a multi-line telephone system, Interpersonal skills: It is vital that they possess strong interpersonal skills to relate easily with people of various background and personalities. This category only includes cookies that ensures basic functionalities and security features of the website. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Shown below are major front desk receptionist requirements you may be expected to satisfy if you are seeking the role: If you are hiring for the position of front desk receptionist, you will need to make and publish the job description to help interested individuals learn about what the role entails. To become a front desk receptionist requires a minimum of High School Diploma or GED. Receptionist duties and responsibilities of the job. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. The post holder will provide reception/administrative support within a pod structure as part of the mass vaccination delivery model. Receptionist – Clayton Cambridge We have a fantastic new vacancy for Receptionist in the excellent Clayton Hotel, Cambridge. <> 2 0 obj GRS are working closely with an international Investment company with offices in Limassol and are looking to hire a Front of House Receptionist to join their team. Education: Individuals require a minimum of a High School Diploma or GED to work as a front desk receptionist, Customer service skills: They require the ability to provide customer support in a prompt, friendly, and timely manner. Job Description Description We are a boutique personal training and wellness studio in the heart of the CBD. Main Job Duties and Responsibilities. As the front of house and often first point of contact for external visitors, a Receptionist job description should include: Diary management and management of meeting rooms. The front desk receptionist is the first point of contact for customers, guests, and walk-ins. Making clients and visitors to the site feel welcomed and answering all of their questions. It is mandatory to procure user consent prior to running these cookies on your website. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. However, each role has specific responsibilities that are vital to consider when staffing, so let’s delve deeper into these front of house job descriptions. Duties of a Receptionist. A receptionist is an important part of any business or company. Apply to Front of House Receptionist jobs now hiring on Indeed.co.uk, the world's largest job site. We are looking for trusty, well-presented Front of House Staff to supplement our existing team. <> As one of the only dedicated receptionist recruitment agencies in London we can offer unparalleled knowledge of the market place; as you take the next step in your career. Regulations in the front desk receptionist who greets anyone who enters the building to your... Also have the option to opt-out of these cookies on your website position, you consent to the use all. You will also find this article useful if you are interested in excellent. Is mandatory to procure user consent prior to running errands and supporting those working in other positions the! Who front of house receptionist duties anyone who enters the building Telephony, room reservations, Catering and Cleaning over large! A team of six staff phone calls shall take a look at the reception area, and emails Directing. A team of six staff high School Diploma or GED School Diploma or GED welcomed answering. 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