Utilized referrals to generate clientele and employed credit analysis abilities to examine customers' financial needs and develop sound lending strategies. Increased re-roofing product sales by 8% in 2012 during time frame when market costs dropped by 16%. Trained internal personnel in recruiting and interviewing methods per company standards. Processed transactions for personal and business customers; provided information on bank services. Performed comprehensive analysis and underwriting of over 50 real estate loans and the supporting documentation. Increased sales activities by developing customer-based satisfaction. Re-invigorated full portfolio selling which translated into improved profitability and customer retention. Provided performance reviews, evaluations, and progressive disciplinary action when warranted. Ordered Credit Reports, Appraisals, Flood Certs Reviewed income documents and performed verification of employment. Improved branch sales performance from 35-45% of target, to consistently meeting or exceeding rising sales goals quarter over quarter. Exhibited continual excellence in financial and insurance product knowledge, customer service and client relationship development skills. Marketed business to Greensboro territory; developed/executed unique estimates for potential customers. Applied the rules and regulations of state and federal regulatory agencies. Managed two branch offices of a full service staffing company generating approximately three million dollars in sales annually. Provided excellent customer service while processing loan applications and loan payments. Maintained logs and generated reports for internal auditors and government regulatory agencies. Initiated promotion of bank products utilizing various marketing and advertising techniques and being creative with product placement. Conducted performance evaluations for professional and office staff and coached for professional development. Supervised and developed five direct reports. Pick the ones the employer craves. Conducted business development to potential customers through targeted marketing campaigns. Developed and motivated team to successfully meet business development and operational goals in the challenging supermarket banking environment. Partnered with senior management in new business development, contract negotiations, and developing creative solutions to staffing challenges. Administered performance evaluations, Banking regulatory training, and participate in CRA activities. Supervised six additional employees and evaluated employee performance, disciplinary reports, employee action plans and made salary recommendations. Common Keywords on Branch Manager Resumes. Duties include hiring staff and heading the onboarding and staff training process, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch. Provided leadership to 40 employees in a distribution center environment including sales, inventory management, logistics and facility operations. Led competitive analysis and created market entry strategy, analyzing and developing various strategic alliance partnerships that enhanced sales activities. Cultivated relationships with both current and potential clients, establishing pipelines. Managed and motivated eight employees to reach their full potential, resulting in superior customer satisfaction ratings and revenue growth. Duties include managing and supervising employees, assisting customers, and providing excellent customer service. Directed Branch management functions including development of daily, monthly financial statements and audits. Promoted through positions of increased responsibility to direct daily operations and profitability of 5 branch locations. Executed performance management activities and identified areas for improvement in staff performance. Ensured optimal revenue collection and cost minimization was maintained and opportunities for revenue growth exploited. Managed bank sales activities by establishing sales goals and activities to attain new customer relationships and retain existing relationships. Managed my own painting company including hiring employees, payroll, scheduling hours, cold calling, and more. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Branch Manager. Inspected and evaluated customer complaints when needed and communicated effectively to reach a satisfactory resolution of the problem. Read the list for the branch manager resume sample, and you will find that all the skills … Developed sales team and strategy that added 50 new customers in 2006 and 113 new customers in 7 months of 2007. Developed creative staffing solutions and ensured sales activities and staff development were aligned with business goals. Directed the development and retention of customer base through effective marketing programs, business development and community involvement. Maximized sales and customer retention through excellent customer interaction, attention to detail and proper follow-up. Implemented aggressive business development efforts that capitalized on a network of existing relationships and immediately secured 11 new accounts. Handled reviewing and approving responsibilities on loan applications and refund payments. Maintained expenses under company standards and profit margins above company standards. Processed loan applications and verified client information including credit information to qualify for services. Monitored sales results continually, resolving customer issues while assigning intricate service problems to well-qualified customer service representatives. Maintained consumer to business and business to business relationships, cross and up-sell customers while providing excellent customer service. Managed targeted marketing campaigns to generate referrals of potential clients. Provided excellent customer service through on-site meetings and daily management of driver personnel. Identified and visited potential business customers to establish both deposit and lending relationships. With HIPPA regulations and company guidelines valuable customer relationships to keep existing performing while! Building internal relationships income, bad debt and slow file goals were on tract to company standards per standards. 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